Door Warranty
At Architectural Traditions, we take pride in the fact that the structural integrity of our products is warranted with the best in the industry. But more than that, the design and construction of our products utilizes innate characteristics of the materials to enhance the appearance of what we sell and sets us apart from the rest of the industry. Certain cosmetic details unrelated to structural integrity that are considered defects in the usual applications of the materials are used purposely in Architectural Traditions products and add considerably to their beauty and desirability. When ordering Architectural Traditions product, it is important to understand that cosmetic details such as size and frequency of knots, variations in the color, texture and grain pattern of wood, slight differences in the patinas on hardware products and their tendency to wear more where they are used heavily are subjective determinations not covered under warranty. What is covered by warranty is as follows:
Limited Door Warranty
Subject to the conditions and restrictions listed below, doors manufactured by Architectural Traditions meet or exceed industry standards and are warranted to be free from defects in material and workmanship as follows:
- stile-and-rail exterior doors are warranted for two (2) years from the date of shipment
- all stile-and-rail interior doors are warranted for five (5) years from the date of shipment
Warp Damage
Claims due to warp may be deferred for up to 12 months from the date of the claim in order to allow the door to opportunity to return to its original form once it has acclimated to local humidity and temperature conditions. The deferral will not be counted against the warranty period.
Warp shall not be considered a defect unless it exceeds ¼" in the plane of the door. Warp is measured by placing a straight edge or a taut string on the concave face of the door and determining the maximum distance from the straight edge or string to the door face. This warranty is only valid when the door is properly hung, finished, and is sealed on all six surfaces. In order to be covered by the warranty, warp must occur in the door itself, and not be the result of an improperly installed jamb or a wall out of plumb.
Limited Glass Warranty for Doors
Insulated glass: Architectural Traditions, as the manufacturer, warrants insulated glass up to 36 square feet delivered to the original customer or its authorized dealer against failure of the air seal for a period of twenty (20) years when eco-Performance™ glass is used. Glass other than eco-Performance carries a ten (10) year warranty period. Non-standard glass 36-50 square feet carries a five (5) year warranty period. These are prorated warranties; see Architectural Traditions Limited Glass Warranty Schedule for specifics.
Capillary breather tubes must be specified by the customer for all dual-glazed (DG) glass when installation or transportation is at or above 4,000 ft elevation. If Architectural Traditions product containing DG glass is installed above 4,000 feet without capillary breather tubes, this warranty is void.
Aside from air seal failure, other glass issues the dealer may claim under this warranty, such as scratch, smudge or other defect, must be claimed within ten (10) days of receiving the product.
The standard for determining that a scratch, smudge or other blemish warrants replacement is a follows:
- It can be seen from a distance of eleven (11) feet.
- It occurs within an oval-shaped area comprising 80% of the viewing area of the glass.
- It is visible against normal daylight (not direct sunlight) when viewed perpendicular to the glass.
20-Year Limited Glass Warranty Schedule for Standard Glass (sizes up to 36 sq. ft.)
| Year | 1-2 | Glass & Labor per attached labor schedule |
| 3-10 | Glass only, 100% value | |
| 11-12 | Glass only, 40% value | |
| 13-15 | Glass only, 30% value | |
| 16-18 | Glass only, 20% value | |
| 19-20 | Glass, only 10% value |
5-Year Limited Glass Warranty Schedule for Non-Standard Glass (sizes between 36-50 sq. ft.)
| Year | 1 | Glass & Labor per attached labor schedule |
| 2 | Glass only, 100% value | |
| 3-5 | Glass only, 50% value |
Within the first two years of the 20-year warranty or the first year of the 5-year warranty, one of the following options may apply:
- Architectural Traditions replaces glass and glass bead; dealer provides labor and is issued credit per attached labor schedule.
- Architectural Traditions provides glass bead; dealer provides glass and labor with credit to be issued. per attached labor schedule.
With the first two years of the warranty period, our general policy is that a door with more than 3 failed lites will be entirely replaced with the dealer doing installation. Lites bigger than 12 sq ft., the dealer would provide the glass. This is due to the difficulty of shipping large pieces of glass and the high rate of breakage. The final 8 years of warranty, where labor is not applicable, Architectural Traditions will supply the glass and charge the prorated difference to the dealer, or will issue the appropriate credit when dealer supplies glass.
Every effort will be made to supply glass similar to what originally supplied, but Architectural Traditions makes no guarantees that the glass will match exactly.
Labor Schedule
| Travel &/or set up time | $40 |
| 1-15 square feet of glass per lite | $30/lite |
| 16-32 square feet of glass | $40/lite |
| 33 square feet & above of glass per lite | $50/lite |
Glass allowance if not provided by Architectural Traditions
| DG Annealed | $3.50/sq ft |
| DG Tempered | $5.50/sq ft |
| DG Low-E Annealed | $6.20/sq ft |
| DG Low-E Tempered | $7.20/sq ft |
Exclusions to Warranty
- True Plank doors for bow or warp
- Warp for French doors more than 7 feet in height or 3 feet in width unless used with multi-point hardware, in which case 8 feet in height is allowable
- Doors thinner than 1 ¾" for exterior use
- Interior doors used in an exterior application
- Warp for any door over 8 feet in height and 4 feet in width
- Gates, or doors used in a gate application
- Any special custom product manufactured according to the customer's specifications
- Dissatisfaction with the performance or appearance of our finish, or a field-applied finish
- Dissatisfactions with variations in the color or texture of the wood, as well as knots and knot fill in the wood
- Damage caused by others, or by any cause outside the control of Architectural Traditions, including but not limited to damage caused by misuse, abuse, accident, mishandling, or by fire, flood, earthquake, storm, or other acts of nature
- Any door that is misused. "Misuse" of a door includes, but is not limited to, using a door on part of a building without providing adequate overhang or an appropriate finish color. Adequate overhang depends on the typical weather conditions of the area where the door is to be used, but at the very minimum means an overhang projecting a distance from the structure equal to one half the distance between the bottom of the door and the bottom of the overhang at the point which is farthest from the door.
- Doors that are excessively trimmed: more than ½" from the top or more than 1½" from the bottom
- Damage due to failure to perform normal homeowner's maintenance, including maintaining the finish
- Product failure due to improper installation
- Attempts to repair Architectural Traditions product without prior authorization
- Surface checks less than 1/32" in width
- Panel shrinkage and misalignment, which leaves an unstained line along the edge of the panel. This is caused by differences in temperature and humidity, and is not a defect.
- Slight expansion and contraction of the door or window due to changes in temperature and humidity are not defects.
- Water infiltration
- Wood sills
- Doors not sealed on all six surfaces
All doors must be finished immediately upon installation.
Note: Architectural Traditions retains its right to inspect any product that is alleged to be defective.
Claims
If a product is determined, upon receipt and inspection, to be defective, Architectural Traditions must be notified within 30 days of the purchaser's receipt of the product before any installation, hanging, fitting, or finishing charges have been incurred. Upon written notification by an authorized dealer of Architectural Traditions products, we will, at our option:
- Repair the product, or,
- Provide a replacement part of parts for the product, or,
- Provide a replacement product
A replacement product or part will be as originally purchased from Architectural Traditions, and specifically does not include freight, finishing or installation charges. To clarify further: if a visible and/or apparent defect exists upon your receipt and inspection of a product from Architectural Traditions, it is imperative that we be notified before any further costs are incurred. We will not assume any liability for those costs.
Architectural Traditions will not be responsible for any product repaired or replaced without the prior written notification of our office.
We expect our customers to examine their shipments upon receipt. All claims for billing errors, shipping errors or merchandise defects must be submitted within thirty (30) days from receipt of product. Any other claims must be made within the warranty period. Warranty claims must be made in writing to the distributor or dealer from whom the items were purchased. Architectural Traditions will make a determination of claim validity and respond in writing to the dealer within 30 days.
Customers must examine their shipments upon receipt:
- For possible freight damage.
- To verify that you received what you ordered.
- To verify that the product is flat and straight and has no defects.
Product Damaged During Shipping
If you believe the product was damaged during shipping, you must note it on your freight bill and immediately notify Architectural Traditions so a freight claim can be filed.
Returns
Returns must be approved in writing by Architectural Traditions prior to the return of any product.
Specifications and Procedures
Architectural Traditions reserves the right to discontinue or change any product, design, function, finish or price without prior notice.
Transferability of Warranty
This warranty applies to the original consumer of this product only and is not transferable.
Limitation of Warranty
This warranty sets forth Architectural Traditions' minimum liability for its products. Architectural Traditions makes no other warranty, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose with respect to its products except as set forth above. No customer, distributor, sales person, dealer or other representative has the authority to alter these warranties either orally or in writing. In no instance shall Architectural Traditions be responsible for indirect, consequential or incidental damages unless state law excludes limitation or exclusion of incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. In the event that state law prohibits the exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting a claim shall be the same as, that provided in the express warranty stated herein.
Shortages and/or Defective Merchandise
If your order has an apparent shortage, please contact your distributor, dealer or Architectural Traditions Customer Service Department within five (5) days after receipt of your order.
Defective merchandise must be reported within thirty (30) days of receipt of your order. Defective products must be held by the customer for inspection. Merchandise which has been disposed of will not be considered for claims. Architectural Traditions must approve all returns and transportation of defective merchandise in writing.
These warranties only apply to product shipped in the continental United States, Hawaii, and Canada.