Hardware Warranty
At Architectural Traditions, we take pride in the fact that the structural integrity of our products is warranted with the best in the industry. But more than that, the design and construction of our products utilizes innate characteristics of the materials to enhance the appearance of what we sell and sets us apart from the rest of the industry. Certain cosmetic details unrelated to structural integrity that are considered defects in the usual applications of the materials are used purposely in Architectural Traditions products and add considerably to their beauty and desirability. When ordering Architectural Traditions product, it is important to understand that cosmetic details such as variations in the color, texture and slight differences in the patinas on hardware products and their tendency to wear more where they are used heavily are subjective determinations not covered under warranty. What is covered by warranty is as follows:
Limited Hardware Warranty
Architectural Traditions warrants goods sold against defects in workmanship or materials for a period of one (1) year from the original invoice date. This warranty is limited to repair or replacement of those goods. Architectural Traditions is not responsible for any damage caused by mishandling, tampering, or abuse, or any events outside the control of Architectural Traditions. Architectural Traditions will pay reasonable freight charges, but otherwise is not responsible for any incidental or consequential damages including, but not limited to, the payment of any labor costs or other expenses incurred in the return or replacement of defective merchandise.
Architectural Traditions extends a lifetime limited mechanical warranty for its tubular deadbolt latch, passage latch, and privacy latch. This warranty shall be for manufacturing defects only, for products used in private residences.
In addition, Architectural Traditions will extend a three (3) year limited warranty on its mortise box when used in a private residence. A one (1) year limited warranty applies to mortise boxes used in a commercial setting. This mortise box limited warranty shall apply to manufacturing defects only; it does not apply to improper installation or any other forms of abuse.
A Note About Finishes
Finishes on iron-based products are susceptible to rust. While we apply several coats of high-quality clear coat to our iron-based parts, the frequency of use and the environment the hardware is used in will eventually result in wear on the finish and/or the appearance of rust. This is considered to be a part of the normal evolution of the finish and is not a defect. Wiping the hardware with a cloth treated with a light oil such as sewing machine oil or gun oil will clean the hardware, help control rust, and give it a rejuvenated appearance.
Patina finishes on our bronze and brass hardware are a "living" finish–that is, they change with time and use. The finishes may rub off where they are used frequently and darken where they are not. This is not considered to be a defect. These parts may also be wiped with a soft cloth and a light oil to clean the hardware and enhance appearance.
We strive to match finishes within a given order, but parts ordered at a later date will not match the original pieces. They should age to match, but it will take a period of time.
Since bronze does not rust, it is recommended for use in particularly damp environments where iron-based parts might rust severely. Iron-based pieces are not warranted against rust.
Claims
If a product is determined, upon receipt and inspection, to be defective, Architectural Traditions must be notified within 30 days of the purchaser's receipt of the product before any installation charges have been incurred. Upon written notification by an authorized dealer of Architectural Traditions products, we will, at our option:
- Repair the product, or,
- Provide a replacement part of parts for the product, or,
- Provide a replacement product
A replacement product or part will be as originally purchased from Architectural Traditions, and specifically does not include freight or installation charges. To clarify further: if a visible and/or apparent defect exists upon your receipt and inspection of a product from Architectural Traditions, it is imperative that we be notified before any further costs are incurred. We will not assume any liability for those costs.
Architectural Traditions will not be responsible for any product repaired or replaced without the prior written notification of our office.
We expect our customers to examine their shipments upon receipt. All claims for billing errors, shipping errors or merchandise defects must be submitted within thirty (30) days from receipt of product. Any other claims must be made within the one-year warranty period. Warranty claims must be made in writing to the distributor or dealer from whom the items were purchased. Architectural Traditions will make a determination of claim validity and respond in writing to the dealer within 30 days.
Customers must examine their shipments upon receipt:
- For possible freight damage.
- To verify that you received what you ordered.
- To verify that the product has no defects.
Product Damaged During Shipping
If you believe the product was damaged during shipping, you must note it on your freight bill and immediately notify Architectural Traditions so a freight claim can be filed.
Returns
Returns must be approved in writing by Architectural Traditions prior to the return of any product.
Specifications and Procedures
Architectural Traditions reserves the right to discontinue or change any product, design, function, finish or price without prior notice.
Transferability of Warranty
This warranty applies to the original consumer of this product only and is not transferable.
Limitation of Warranty
This warranty sets forth Architectural Traditions' minimum liability for its products. Architectural Traditions makes no other warranty, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose with respect to its products except as set forth above. No customer, distributor, sales person, dealer or other representative has the authority to alter these warranties either orally or in writing. In no instance shall Architectural Traditions be responsible for indirect, consequential or incidental damages unless state law excludes limitation or exclusion of incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. In the event that state law prohibits the exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting a claim shall be the same as, that provided in the express warranty stated herein.
Shortages and/or Defective Merchandise
If your order has an apparent shortage, please contact your distributor, dealer or Architectural Traditions Customer Service Department within five (5) days after receipt of your order.
Defective merchandise must be reported within thirty (30) days of receipt of your order. Defective products must be held by the customer for inspection. Merchandise which has been disposed of will not be considered for claims. Architectural Traditions must approve all returns and transportation of defective merchandise in writing.
These warranties only apply to product shipped inside the continental United States, Hawaii, and Canada.