Warranty: Hardware Warranty

Door Warranty | Window Warranty | Hardware Warranty | Glass Warranty

Limited warranty

Architectural Traditions warrants goods sold against defects in workmanship or materials for a period of one (1) year from the original invoice date. This warranty is limited to repair or replacement of those goods. Architectural Traditions is not responsible for any damage caused by mishandling, tampering, or abuse, or any events outside the control of Architectural Traditions. Architectural Traditions will pay reasonable freight charges, but otherwise is not responsible for any incidental or consequential damages including, but not limited to, the payment of any labor costs or other expenses incurred in the return or replacement of defective merchandise.

Architectural Traditions extends a lifetime warranty for the Passage and Privacy tubular latches sold with our handle sets.

A note about finishes

Finishes on iron-based products are susceptible to rust. While we apply several coats of high-quality lacquer to our iron-based parts, the frequency of use and the environment the hardware is used in will eventually result in wear on the finish and/or the appearance of rust. This is considered to be a part of the normal evolution of the finish and is not a defect. Wiping the hardware with a cloth treated with a light oil such as sewing machine oil or gun oil will clean the hardware, help control rust, and give it a rejuvenated appearance.

Patina finishes on our bronze and brass hardware are a "living" finish - that is, they change with time and use: the finishes may rub off where they are used frequently and darken where they are not. This is not considered to be a defect. These parts may also be wiped with a soft cloth and a light oil to clean the hardware and enhance appearance.

We strive to match finishes within a given order, but parts ordered at a later date will not match the original pieces. They should age to match, but it will take a period of time.

Since bronze does not rust, it is recommended for use in particularly damp environments where iron-based parts might rust severely. Iron-based pieces are not warranted against rust.

Claims

We expect our customers to examine their shipments upon receipt. All claims for billing errors, shipping errors or defective merchandise must be submitted within thirty (30) days from receipt of product. Warranty claims should be made through the distributor or dealer from whom the items were purchased. Such claims must be within the one-year warranty period. Architectural Traditions will make a determination of validity of claim and respond in writing to the dealers within 30 days.

Returns

Returns must be approved in writing by Architectural Traditions prior to the return of any product.

Specifications and Procedures

Architectural Traditions reserves the right to discontinue or change any product, design, function, finish or price without prior notice.

Transfer of Warranty

This warranty applies to the original consumer of this product only and is not transferable.

Limitation of Warranty

This warranty sets forth Architectural Traditions' maximum liability for its products. Architectural Traditions makes no other warranty, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose with respect to its products except as set forth above. No customer, distributor, sales person, dealer or other representative has the authority to alter these warranties either orally or in writing. In no instance shall Architectural Traditions be responsible for indirect, consequential or incidental damages.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do no allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the limitation or exclusion may not apply to you. In such case, the duration of any implied warranty shall be the same as that of the expressed warranty stated herein.

Shortages and/or Defective Merchandise

If your order has an apparent shortage, please contact your distributor, dealer or Architectural Traditions Customer Service Department within five (5) days after receipt of your order.

Defective merchandise must be reported within thirty (30) days of receipt of your order. Defective products must be held by the customer for inspection. Merchandise which has been disposed of will not be considered for claims. Architectural Traditions must approve all returns and transportation of defective merchandise in writing.

These warranties do no apply to product shipped outside the continental United States, Hawaii or Canada.